Privacy Policy
Home Hero Group respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
When you submit a request through our website, we may collect personal information, including your name, email address, phone number, property address, and any details you choose to provide about your request.
How We Use Information
Information collected is used solely to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Phone & Messaging Consent
By submitting your information, you consent to being contacted by Home Hero Group via phone call, text message, or email regarding your request. Message and data rates may apply. Consent is not a condition of purchase.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
Third‑Party Services
We may use trusted software providers (such as scheduling, invoicing, and communication platforms) strictly to operate our services. These providers are required to protect your information.
Your Choices
You may request access, correction, or deletion of your personal information by contacting us directly.
Policy Updates
This policy may be updated periodically. Updates will be posted on this page.
Contact
If you have questions about this privacy policy, please contact Home Hero Group directly.
Home Hero Group Privacy and Policy for Messaging
At Home Hero Group, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be gathered through our Contact US form, instructions in how to opt-in and out for SMS consent is given through Keywords. To opt-in, START, YES. Opt-out, STOP or CANCEL.
- Data Usage: We use your data solely for general conversational messaging and to provide customer assistance or address customers inquiries.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- Message and Data Rates may apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring and message frequency varies based on communication needs.
- Contact Home Hero Group at (888) 322-1111 or info@homeherogroup.com for HELP or to STOP or CANCEL receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@homeherogroup.com or (888) 322-1111. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email address, and website. We are here to help you.
- Non-Sharing Clauses:
• Home Hero Group does not share your data with third parties for marketing purposes.
• Home Hero Group does not sell, rent, or share the collected mobile numbers or mobile opt-in information with anyone.